Help centre
How can we help?
Answers to the questions we hear most, grouped by topic. Search, or pick a topic below.
Top questions
Questions by topic
Getting started
How long does verification take?
Most identity checks clear the same day. You can explore the app while you wait.
Can I open an account from abroad?
Yes. Open the account in the app from wherever you are and verify with your ID.
Do you support businesses?
Yes. Business accounts open online with a company profile, verified directors and documents reviewed by our team.
Money and fees
What does it cost?
No monthly fee on Personal. Every transfer shows its fee and rate before you confirm. See Pricing.
Which countries can I send to?
Most countries worldwide. The app shows the arrival time and the full cost for your corridor before you confirm, and cash delivery is available wherever you send.
Security
Is my money safe?
Your money moves only with a verification code sent to your registered device, sign-in uses passkeys or two-step verification, and our team monitors for fraud around the clock. Our regulatory status is set out in the footer.
Still stuck?
Real people, around the clock.
If the answer is not here, a person is. Live chat in the app, email and messaging, whenever you need us.
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